Privacy Policy for Fixa Technician

1. Introduction & Scope

This Privacy Policy describes how FIXA Repair ("FIXA", "we", "our", or "us") collects, uses, stores, processes, and protects personal and sensitive information gathered through the Fixa Technician Android application (the "App", Package: com.fixa.fixatechnician) and associated technician management portals.

This App is intended exclusively for verified repair technicians, field service engineers, and mobility partners ("Technician", "Partner", or "You") who provide on-demand doorstep smartphone diagnosis, screen replacement, and hardware repair services to FIXA customers.

By installing, registering, or operating the Fixa Technician App, you expressly agree to the practices outlined in this Privacy Policy in full accordance with the Google Play Console Developer Policy, the Information Technology Act, 2000 (India), and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Prominent Disclosure: Location Data Access

A. Why We Need Your Location

Because doorstep smartphone repair is an on-demand, location-sensitive emergency service, location data is core to the function of the Fixa Technician App. We access your location for the following operational purposes:

• Order Allocation & Proximity Matching: To match incoming customer repair requests with the nearest available technician within service radiuses.
• Customer Live Tracking & Accurate ETA: Once a job is accepted and marked "En Route", the customer can view your approximate live approach on a map, reducing customer anxiety and phone calls.
• Geofenced Arrival Verification: To automatically confirm that you have physically arrived within the customer's geofenced repair address before starting diagnostic checks.
• Field Safety & Runner Spare Parts Delivery: To enable our logistics operations team to dispatch runner spare parts directly to your active repair site and ensure technician safety while on duty.

B. Permissions Used

3. Camera & Storage Access Disclosure

The Fixa Technician App requests access to your device camera (CAMERA) and media storage (READ_EXTERNAL_STORAGE / READ_MEDIA_IMAGES) for specific service-related functions:

• Pre-Repair Diagnostic Condition (Before-Repair Proof): Technicians are required to photograph the customer's phone front, back, and frame prior to disassembly to document existing scratches, dents, or liquid indicators.
• Post-Repair Quality Verification (After-Repair Proof): After completing repair, technicians photograph the newly installed screen or battery running hardware diagnostic tests to activate the customer warranty.
• Technician KYC Onboarding: To photograph and upload government-issued photo identification (Aadhaar, PAN Card, Driving License) and selfie verification during partner registration.
• Spare Parts Barcode & Receipt Scanning: Scanning barcode labels on replacement spare part boxes to track inventory serials.

4. Information We Collect

We collect information you provide directly, as well as data automatically generated through your use of the App:

A. Identity & KYC Information

• Full Legal Name, Date of Birth, Gender, and Profile Photograph.
• Primary mobile phone number (verified via OTP) and email address.
• Emergency contact name and relationship.
• Residential address and city of operation.
• Government Identity Proof: Aadhaar Card number & image, Permanent Account Number (PAN) details for tax deduction (TDS) compliance under Indian law.

B. Financial & Payout Details

• Bank Account Number, Bank Name, Account Holder Name, and IFSC Code.
• UPI Virtual Payment Address (VPA) for instant wallet earnings settlement.
• Job commission history, cash on delivery (COD) dues collected, bonuses, and deductions.

C. Device & Technical Diagnostic Data

• Device Model, Manufacturer, Android OS Version, CPU architecture, and screen resolution.
• Firebase Cloud Messaging (FCM) registration token to deliver high-priority push notifications (channel fixa_tech_alerts).
• Battery level, GPS accuracy status, network connectivity state (Wi-Fi/4G/5G).
• App crash traces and performance telemetry collected via Firebase Crashlytics.

D. In-App Communications & Job Logs

• Order Chat Messages exchanged between technician and customer or support operators during active orders.
• Timestamps of job stages (Job Accepted, Arrived, Started Repair, Completed, Payment Received).

5. How We Use Your Data

We use the collected information strictly for operational and regulatory compliance purposes:

• Order Dispatching: Allocating doorstep repair jobs based on your real-time GPS location and verified repair skill level.
• Arrival Verification: Geofence comparison between your coordinates and customer address to avoid false check-ins.
• Commission Calculation & Payouts: Processing daily or weekly earnings transfers directly to your bank account or UPI via payment gateways.
• Safety & Emergency Response: Verifying technician safety during late-hour assignments and assisting in roadside emergencies.
• Service Warranty & Dispute Settlement: Utilizing before/after repair photos to settle warranty or damage disputes raised by customers.
• Fraud Prevention & Anti-Abuse: Detecting location spoofing (mock locations), multiple device logins, or unrecorded cash transactions.

6. Strict Customer Privacy Rules for Technicians

As a FIXA Technician, you hold a position of trust with direct physical access to customer smartphones. All technicians must strictly adhere to the following zero-tolerance confidentiality rules:

7. Third-Party SDKs & Service Providers

We partner with reputable cloud infrastructure and mapping service providers who process data on our behalf in accordance with industry-standard encryption:

8. Data Security & Storage

We implement stringent administrative, technical, and physical security measures to protect your data against unauthorized access, loss, or misuse:

• Encryption in Transit: All network traffic between the App and our backend servers is encrypted using modern TLS 1.3 / HTTPS cryptographic protocols.
• Secure Cloud Hosting: All database assets, proof photos, and KYC documents are stored in secure Google Cloud Firebase data centers with role-based access control.
• Restricted Operational Access: Access to technician personal details and bank data is strictly restricted to authorized FIXA administrative, HR, and finance personnel.

9. Account & Data Deletion Policy

In accordance with the Google Play Console Account Deletion Requirement, technicians have the absolute right to request the deletion of their Fixa Technician account and all associated personal data at any time.

What Happens When You Request Deletion?

• Immediate Disablement: Your technician profile will be immediately set to inactive, and you will receive no new job allocations.
• Location & Cache Purge: All historical GPS location logs, live tracking data, and device tokens are permanently purged from our active systems within 7 business days.
• Statutory Retention Exceptions: In strict accordance with Indian tax laws (such as the Goods and Services Tax Act and Income Tax Act, 1961), records of completed commercial repairs, GST invoices, and bank payout logs must be retained for the minimum statutory period (typically up to 7 years) for tax audit purposes before permanent destruction.

10. Children's Privacy

The Fixa Technician App is an enterprise professional workforce application and is strictly intended for individuals aged 18 years or older. We do not intentionally register, collect, or solicit information from anyone under the age of 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our legal obligations, operational practices, or Google Play Console policy mandates. When changes are made, we will update the "Last Updated" date at the top of this page and post a high-priority alert within the technician app bulletin board.

12. Grievance Officer & Contact Information

If you have any questions, concerns, complaints, or wish to exercise your rights regarding this Privacy Policy or your personal data, please contact our designated Grievance Officer: